FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order on Azeel?

Simply browse our products, select your desired item, click "Add to Cart", and proceed to checkout. You’ll receive an order confirmation via email or SMS.

2. What payment methods do you accept?

We accept Cash on Delivery (COD), Mobile Banking (bKash, Nagad), and Debit/Credit Cards.

3. How long does delivery take?

Orders are typically delivered within 1–3 business days depending on your location.

4. Is Cash on Delivery available everywhere?

Yes, we offer Cash on Delivery across most areas in Bangladesh. In rare cases, we may request advance payment for remote locations.

5. Can I return or exchange a product?

Yes! We have a 7-day return/exchange policy for unused items with original packaging. Terms and conditions apply.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email.

7. What should I do if I receive a damaged or wrong item?

Please contact us immediately via phone or email with your order number and photos of the product. We’ll resolve the issue promptly.

8. Do you have a physical store?

Azeel is currently an online-only store. However, we ensure fast delivery and easy returns to give you a smooth shopping experience.

9. How do I contact customer support?

You can reach us through the Contact Us form, email at azeelbd@gmail.com, or call us at +880+8801616-519882 during working hours.